Cancellation & Refund Policy

This policy explains when you can cancel a lunch order and how refunds work on Foodi8. It applies to every order placed through Foodi8.

How ordering and payment work

When you place an order, its full price is paid from your Foodi8 wallet straight away. Refunds for orders go back into the same wallet, so you can use the money for your next order.

Cancelling an order

Before the cut-off: you can cancel any order until ordering closes for that lunch day. Ordering closes five days before the lunch day, at the cut-off time your school has set. You can see the exact closing date and time on the lunch day and on your order.

To cancel, open Order History, find the order and choose Cancel. The full amount, including any school fee, goes back into your wallet immediately.

After the cut-off: orders can no longer be cancelled or changed. The restaurant has already been given the order and prepares food for it, so we can't offer a refund if your child is absent or doesn't eat the lunch.

When a lunch day or order is cancelled for you

• Your school cancels a lunch day: every order for that day is refunded to your wallet automatically. You don't need to do anything.
• A restaurant cancels your order: the full amount is refunded to your wallet automatically.
• Foodi8 cancels your order (for example, if a restaurant can no longer take orders): the full amount is refunded to your wallet automatically.

You'll see every refund in My Wallet, with the order number and the reason.

Problems with a lunch

If a lunch was missing, wrong, or not what you ordered, email us at team@quataraglobal.ai within 2 business days of the lunch day. Include your child's name, the school and the order number. We'll look into it with the restaurant and, where the problem is confirmed, refund the order to your wallet.

Dietary information is provided by the restaurant, and dietary needs and allergy notes are printed on every lunch label. For serious allergies, always check directly with the restaurant as well.

Getting your wallet balance back

If you'd like your unused wallet balance returned to you — for example, your child is changing schools — email team@quataraglobal.ai from the address on your account. We'll refund the balance to the card you used, usually within 10 business days. There's no fee for this.

Questions

Email team@quataraglobal.ai. We usually reply within 2 business days.